Privacy policy
Last updated: 6 April 2024
This website, shopAKROSS.com, is operated by AKROSS LLC dba AKROSS CBD. This Privacy Policy describes how shopAKROSS (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from shopakross.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart or add to your wishlist.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email or postal mail. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
Cookies
Effective date: 4 April 2024
AKROSS is committed to protecting the privacy and security of your personal information. This Cookies Policy applies to our website https://www.shopakross.com (the "Website"). By using our Website, you consent to the use of cookies in accordance with this policy.
What are cookies?
Cookies are small text files that are placed on your device when you visit our Website. They store information about your browsing preferences and actions, which helps us improve your user experience and tailor our services to your needs.
Types of cookies used
Different types of cookies on our Website for various purposes:
1. Necessary cookies: These cookies are necessary for the proper functioning of our Website. They enable basic features such as page navigation and access to secure areas.
_ab- Used in connection with access to admin - 730 days
_cmp_a - Used for managing customer privacy settings - 1 day
_customer_account_shop_sessions - Used in combination with the _secure_account_session_id cookie to track a user's session for new customer accounts - 30 days
_secure_account_session_id - Used to track a user's session for new customer accounts - 30 days
_secure_session_id - Used to track a user's session through the multi-step checkout process and keep their order, payment and shipping details connected - 24 hours
_shopify_m - Used for managing customer privacy settings - 365 days
_shopify_tm - Used for managing customer privacy settings - 30 minutes
_shopify_tw - Used for managing customer privacy settings - 14 days
_storefront_u_ - Used to facilitate updating customer account information - 1 minute
_tracking_consent - Used to store a user's preferences if a merchant has set up privacy rules in the visitor's region - 365 days
c - Used in connection with checkout - 365 days
card_update_verification_id - Used in connection with checkout - 20 minutes
cart - Used in connection with shopping cart - 14 days
cart_currency - Set after a checkout is completed to ensure that new carts are in the same currency as the last checkout - 14 days
cart_sig - A hash of the contents of a cart. This is used to verify the integrity of the cart and to ensure performance of some cart operations - 14 days
cart_ts - Used in connection with checkout - 14 days
cart_ver - Used in connection with shopping cart - 14 days
checkout- Used in connection with checkout - 28 days
customer_account_locale - Used in connection with new customer accounts - 365 days
checkout_prefill - Used in connection with checkout - 5 minutes
checkout_queue_token - Used in connection with checkout - 365 days
checkout_queue_checkout_token - Used in connection with checkout - 365 days
checkout_session_lookup - Used in connection with checkout - 21 days
checkout_session_token - Used in connection with checkout - 21 days
checkout_session_token_<<token>> - Used in connection with checkout - 21 days
cookietest - Used to ensure our systems are working correctly - 1 minute
checkout_token - Used in connection with checkout - 365 days
checkout_worker_session - Used in connection with checkout - 3 days
customer_account_new_login - Used in connection with customer authentication - 20 minutes
customer_account_preview - Used in connection with customer authentication - 7 days
customer_payment_method - Used in connection with checkout - 1 hour
customer_shop_pay_agreement - Used in connection with checkout - 20 minutes
discount_code - Used in connection with checkout - Session
dynamic_checkout_shown_on_cart - Used in connection with checkout - 30 minutes
hide_shopify_pay_for_checkout - Used in connection with checkout - Session
identity_customer_account_number - Used in connection with customer authentication - 84 days
identity-state - Used in connection with customer authentication - 1 day
identity-state-<<token>> - Used in connection with customer authentication - 1 day
keep_alive - Used in connection with buyer localization - 30 minutes
login_with_shop_finalize - Used in connection with customer authentication - 5 minutes
localization - Used in connection with checkout - 14 days
localization - This cookie is used to store an interface language - 365 days
master_device_id - Used in connection with merchant login - 730 days
order - Used in connection with order status page - 21 days
pay_update_intent_id - Used in connection with checkout - 20 minutes
previous_step - Used in connection with checkout - 365 days
preview_theme - Used in connection with the theme editor - Session
profile_preview_token - Used in connection with checkout - 5 minutes
remember_me - Used in connection with checkout - 365 days
Secure_customer_sig - Used in connection with customer login - 365 days
skip_shop_pay - Used in connection with checkout - 365 day
shopify-editor-unconfirmed-settings - Used in connection with the theme editor - 16 hours
storefront_digest - Stores a digest of the storefront password, allowing merchants to preview their storefront while it's password protected - 730 days
tracked_start_checkout - Used in connection with checkout - 365 days
wpm-test-cookie - Used to ensure our systems are working correctly - Session
2. Functional cookies: These cookies help enhance a website's performance and functionality.
_gid - Used to store and count pageviews - 1 day
_cfduid - Used by the content network, Cloudflare, to identify trusted web traffic - 30 days
3. Analytical cookies: These cookies help us analyze how users interact with our Website, so we can make improvements to enhance your experience.
_y - Shopify analytics - 365 days
_shopify_d - Shopify analytics - Session
_shopify_fs - Shopify analytics - 30 minutes
_shopify_s - Shopify analytics - 30 minutes
_shopify_sa_p - Shopify analytics relating to marketing & referrals - 30 minutes
_shopify_sa_t - Shopify analytics relating to marketing & referrals - 30 minutes
_shopify_y - Shopify analytics -365 days
_landing_page - Tracks landing pages - 14 days
_orig_referrer - Tracks landing pages - 14 days
customer_auth_provider - Shopify analytics - Session
customer_auth_session_created_at - Shopify analytics - Session
shop_analytics - Shopify analytics - 365 days
unique_interaction_id - Shopify analytics - 10 minutes
4. Marketing cookies: These cookies are used to track user behavior across our Website to provide personalized advertisements based on your interests.
_s - Shopify analytics - 30 minutes
5. Other cookies: These are other cookies which are currently unclassified.
goodapps_age_verification_18_session - Used for age verification - Session
goodav_block_popup-2939 - Used for product purchase consent - Session
receive-cookie-deprecation - Used by Google to phase out 3rd party cookies - Session
queue_token - Used for website functions and services. Set by shopify cart for partner website - 1 day
_shopify_essential - Pending - 365 days
tinycookie - Used for tracking cookies - 30 days
tinycookie_acc - Used for tracking cookies - 30 days
tyMet_baEvs - Used in connection with reviews - 7 days
tyMet_visit - Used in connection with reviews - 7 days
How we collect and process cookies
We collect cookies automatically when you visit our Website. This information is used to analyze user behavior, improve our services, and provide personalized content.
Your options
You have the option to manage and disable cookies on our Website. You can do this by changing your browser settings to block all cookies or to alert you when a cookie is being placed on your device. Please note that disabling cookies may affect your user experience on our Website.
Third-party cookies
We may also use third-party cookies on our Website to analyze user behavior, track advertisements, and provide social media features. These third-party cookies are governed by the respective privacy policies of the third-party providers.
If you have any questions or concerns about our Cookies Policy, please contact us at info@shopakross.com.
By using our Website, you consent to the use of cookies as described in this Cookies Policy. We reserve the right to update this policy at any time, so please check back periodically for any changes.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you.
- When you direct, request us, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
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We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information listed below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 18 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete. You may have a right to request that we delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, our contact information is posted below:
name: AKROSS LLC dba AKROSS CBD
website: www.shopAKROSS.com
email: info@shopAKROSS.com
address: 3009 Northwest 19th Street, Oklahoma City, OK 73107
phone: 405-571-4010